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Got Questions?

Frequently Asked Questions

Everything you need to know before booking β€” search below, or ask us directly.

What areas do you cover?

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We serve residential and commercial clients across Dubai, and are expanding into Sharjah.

How do I book a cleaning?

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Use the Book Appointment button, choose your service, pick a date and time, and confirm your details β€” it takes about two minutes.

Can I set up a recurring cleaning schedule?

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Yes. Choose a recurring frequency during booking and get a discount on recurring plans.

Are your cleaners background-checked?

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Every cleaner is screened and trained before their first visit.

What products do you use?

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We use high-quality, eco-friendly products that are safe for your family and pets where possible.

How do I cancel or reschedule?

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There is no cancellation fee up to 24 hours before your scheduled visit. Contact us via phone or WhatsApp to reschedule.

What's included in a Regular Home Cleaning?

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Routine maintenance across every room β€” dusting and wiping surfaces, cleaning mirrors and internal windows, vacuuming/mopping floors, and emptying bins β€” plus bed-making and general straightening. It covers routine maintenance only; deep cleaning, heavy stains/grease, mould treatment, appliance interiors, window exteriors, carpet extraction and upholstery cleaning aren't included unless stated in your quotation. See the full room-by-room checklist on the Regular Home Cleaning service page.

What's included in a Deep Cleaning?

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A top-to-bottom clean of every room β€” including ceiling fans, light fixtures, AC vent exteriors, skirting, cabinet interiors/exteriors, window frames and tracks, plus a scrub-and-sanitize of the kitchen and bathroom (grout, backsplash, appliance exteriors, limescale). Full room-by-room scope is on the Deep Cleaning service page. It's subject to the property's actual condition β€” heavy stains, mould, appliance interiors, AC ducts, carpet extraction and upholstery cleaning are excluded unless specifically quoted.

What's included in Move-in/Move-out Cleaning?

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A full deep clean of an empty (unfurnished) property before move-in or after move-out β€” every room top to bottom, including cabinet interiors, window frames/tracks, and a full kitchen and bathroom scrub. See the full checklist on the Move-in/Move-out service page. Like our Deep Cleaning, it's subject to the property's condition, with the same specialist-service exclusions unless quoted separately.

What's included in Office Cleaning?

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Reception and common areas, workstations, glass/doors/partitions, pantry, washrooms, conference rooms and floors β€” dusting, vacuuming, mopping, sanitizing high-touch surfaces and emptying bins throughout. Cleaning covers accessible areas only; heavy equipment isn't moved unless agreed in advance, and specialist services (carpet extraction, upholstery, AC ducts, exterior/high-level glass) are excluded unless quoted. Full scope is on the Office Cleaning service page.

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