πŸŽ‰ FIRST-TIME CUSTOMER SPECIAL OFFER! Enjoy 30% OFF your first hour β€” Promo Code: CLEAN30Γ—
Got Questions?

Frequently Asked Questions

Everything you need to know before booking β€” search below, or ask us directly.

What areas do you cover?
+
We serve residential and commercial clients across Dubai, and are expanding into Sharjah.
How do I book a cleaning?
+
Use the Book Appointment button, choose your service, pick a date and time, and confirm your details β€” it takes about two minutes.
Can I set up a recurring cleaning schedule?
+
Yes. Choose a recurring frequency during booking and get a discount on recurring plans.
Are your cleaners background-checked?
+
Every cleaner is screened and trained before their first visit.
What products do you use?
+
We use high-quality, eco-friendly products that are safe for your family and pets where possible.
How do I cancel or reschedule?
+
There is no cancellation fee up to 24 hours before your scheduled visit. Contact us via phone or WhatsApp to reschedule.
What's included in a Regular Home Cleaning?
+
Routine maintenance across every room β€” dusting and wiping surfaces, cleaning mirrors and internal windows, vacuuming/mopping floors, and emptying bins β€” plus bed-making and general straightening. It covers routine maintenance only; deep cleaning, heavy stains/grease, mould treatment, appliance interiors, window exteriors, carpet extraction and upholstery cleaning aren't included unless stated in your quotation. See the full room-by-room checklist on the Regular Home Cleaning service page.
What's included in a Deep Cleaning?
+
A top-to-bottom clean of every room β€” including ceiling fans, light fixtures, AC vent exteriors, skirting, cabinet interiors/exteriors, window frames and tracks, plus a scrub-and-sanitize of the kitchen and bathroom (grout, backsplash, appliance exteriors, limescale). Full room-by-room scope is on the Deep Cleaning service page. It's subject to the property's actual condition β€” heavy stains, mould, appliance interiors, AC ducts, carpet extraction and upholstery cleaning are excluded unless specifically quoted.
What's included in Move-in/Move-out Cleaning?
+
A full deep clean of an empty (unfurnished) property before move-in or after move-out β€” every room top to bottom, including cabinet interiors, window frames/tracks, and a full kitchen and bathroom scrub. See the full checklist on the Move-in/Move-out service page. Like our Deep Cleaning, it's subject to the property's condition, with the same specialist-service exclusions unless quoted separately.
What's included in Office Cleaning?
+
Reception and common areas, workstations, glass/doors/partitions, pantry, washrooms, conference rooms and floors β€” dusting, vacuuming, mopping, sanitizing high-touch surfaces and emptying bins throughout. Cleaning covers accessible areas only; heavy equipment isn't moved unless agreed in advance, and specialist services (carpet extraction, upholstery, AC ducts, exterior/high-level glass) are excluded unless quoted. Full scope is on the Office Cleaning service page.
Still have questions?
We usually reply within 24 hours.
WhatsApp UsContact Us
Ready to book your first clean?
Get a quote in minutes, no obligation.
Get a Free Quote
Β© 2026 Pinas Cleaning Solutions. All Rights Reserved.
CareersPrivacy PolicyTerms of Service