Privacy Policy
Last updated: August 2026
1. Introduction
Pinas Cleaning Solutions ("we", "us", "our") operates in Dubai and Sharjah, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and other applicable UAE data protection regulations, including those issued by the UAE Data Office.
2. Information We Collect
We collect personal data you provide directly, including your full name, phone number, email address, property address, payment preference, and details about your cleaning needs (property type, size, frequency, special instructions). We may also collect data automatically, such as device information and usage data, when you interact with our booking system.
3. Legal Basis for Processing
In line with the PDPL, we process your personal data based on your consent, the necessity of processing to perform our service contract with you, compliance with UAE legal obligations, and our legitimate business interests, such as fraud prevention and service improvement.
4. How We Use Your Information
Your data is used to schedule and deliver cleaning services, process payments, communicate booking confirmations and updates, respond to inquiries and complaints, maintain service quality records, and comply with UAE consumer protection and commercial regulations.
5. Sharing and Disclosure of Data
We do not sell or rent your personal data. We share necessary details only with our cleaning staff and subcontractors to fulfill your booking, and with government or regulatory authorities where required under UAE law, such as the Dubai Economy and Tourism (DET) or Sharjah Economic Development Department (SEDD), or in response to a valid legal request.
6. Cross-Border Data Transfer
Where personal data is transferred outside the UAE, we ensure such transfers comply with PDPL requirements, including transferring only to jurisdictions with adequate data protection standards or under appropriate contractual safeguards.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by UAE commercial, tax, and labor record-keeping laws, typically for a period of up to 5 years after the end of our business relationship.
8. Data Security
We implement administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction, consistent with the security standards expected under the PDPL.
9. Your Rights
Under the PDPL, you have the right to access your personal data, request correction of inaccurate data, request deletion where legally permissible, object to or restrict certain processing, withdraw consent at any time, and lodge a complaint with the UAE Data Office if you believe your rights have been violated.
10. Marketing Communications
We may send you promotional offers (such as first-time customer discounts) only with your consent. You may opt out of marketing communications at any time by contacting us.
11. Children’s Privacy
Our services are intended for individuals who are at least 18 years old or the age of legal majority in their emirate. We do not knowingly collect personal data from minors without parental consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or UAE law. The updated version will be posted on this page with a revised "Last updated" date.
13. Contact Us
For questions, access requests, or complaints regarding this Privacy Policy, contact us at info@pinascleaningsolutions.com, +971 54 553 2321, or Building 504, Khalid Bin Al Waleed Rd, Al Fahidi, Bur Dubai, UAE.
Reliable, background-checked cleaning for homes and offices across Dubai and Sharjah.
